Operations Management

Following the successful implementation of a new solution, ongoing operation is key. Best practices, tools and processes must be designed to ensure a smooth operation, management, and optimization of the solution throughout its lifecycle. This service aims to maintain the availability, reliability and performance of the solution while also ensuring it meets the evolving needs of the organization by streamlining operations.

HERAX can help with the entire system lifecycle (SDLC)

• Performance Monitoring
• Issue management
• Validation of new releases and configuration upgrades
• 1, 2, 3 level end-user support
• Change management including relevant SOP and documentation
• Capacity management
• Performance management
• Security management
• User access management

All operational tasks and request for assistance are registered in our operational support system, will full access by the client to see support status and upcoming agreed activities.

System maintenance, support, and upgrades in the most efficient way. HERAX operates and handles upgrades for many clinical systems for our clients.